Two new reports: Many consumers afraid of, and confused by, artificial intelligence

Separate studies by Pegasystems and InsideSales depict ‘fear and confusion,’ but offer some strategies for AI-using businesses.

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From http://feeds.marketingland.com/~r/mktingland/~3/FX2pcpjJJy8/two-new-reports-many-consumers-afraid-confused-artificial-intelligence-211473

source https://jessicaevieblog.wordpress.com/2017/04/11/two-new-reports-many-consumers-afraid-of-and-confused-by-artificial-intelligence/