Customer experience in the age of disloyalty

In the age of the aggregator, the brand is irrelevant. Columnist Blaise Lucey says it’s all about the customer experience and creating compelling content that’s relevant to your audience.

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From http://feeds.marketingland.com/~r/mktingland/~3/f_K_mThNwfw/customer-experience-age-disloyalty-181590

source https://jessicaevieblog.wordpress.com/2016/06/24/customer-experience-in-the-age-of-disloyalty/